Introduction

• This document explains how KIMEI collects, uses, discloses, and protects user information. A well-structured privacy policy builds trust with your clients by being transparent about data handling and protecting your personal data when you visit our website or use our services.
• KIMEI Global is committed to safeguarding the personal data of our users and ensuring that we comply with all relevant data protection laws, including Vietnam’s Decree 13/2023/NĐ-CP on the protection of personal data

Information We Collect

• We may collect personal information such as your name, email address, phone number, and other contact information when you fill out forms or interact with our website or services. Additionally, we automatically collect data related to your interaction with our website, including IP addresses, browser type, and operating system, to analyze performance and enhance user experience.

How We Use Your Information

• We use your personal information we collect to provide and enhance our services, respond to your requests, send notifications about updates, and analyze how users interact with our website to improve functionality. With your consent, we may also use your information to send marketing materials.
• We will obtain your consent before using your data for marketing or any purposes beyond providing and improving our services

Sharing Your Information

• We do not sell or rent your personal information to third parties.
• However, we may share information with trusted service providers for operational purposes such as payment processors, IT service providers, and analytics tools, solely to perform functions on our behalf, in compliance with data protection laws. We may also disclose data when required by law or to protect the rights, property, or safety of KIMEI and its users.
• If KIMEI Global transfers your personal data outside of Vietnam, we ensure that appropriate data protection measures are in place, in accordance with Decree 13/2023/NĐ-CP, to safeguard your information in other jurisdictions

Personal Information, cookies and website

• KIMEI uses cookies and similar tracking technologies to collect data on user behavior, preferences, and device information. These cookies help us deliver a personalized experience and improve site functionality. You can control the use of cookies through your browser settings.
• Users have the right to refuse the use of cookies or limit their functionality. Refusal of non-essential cookies will not impact your access to core services on our website.

Data Security

• We implement appropriate industry-standard encryption protocols, firewalls, and access controls to safeguard your data. Despite these efforts, no security system is impenetrable, and we cannot guarantee absolute security.
• In the event of a personal data breach, KIMEI Global will notify affected users within 72 hours, in compliance with Decree 13/2023/NĐ-CP, and take steps to mitigate the breach's effects

Data Retention

• We retain personal information only as long as necessary to provide our services, fulfill the purposes outlined in this policy or as required by law. After that, data is either securely deleted or anonymized.
• You may request the deletion of your data earlier, and we will act on such requests in accordance with Decree 13/2023/NĐ-CP

User Rights

• You have the right to request access to, correction of, or deletion of your personal data.
  • Right to Withdraw Consent: You have the right to withdraw your consent for us to process your data at any time by contacting us.
  • Right to Restrict Processing: You may request restrictions on the processing of your data under certain circumstances, such as when the accuracy of your data is contested
  • Right to File a Complaint: You may file a complaint with the competent data protection authorities in Vietnam if you believe your data protection rights have been violated.
• Additionally, you may object to our use of your data or request a copy of your information in a machine-readable format. To exercise these rights, contact us at info@kimei.vn

Updates to Privacy Policy

• We may update this Privacy Policy as needed. Any significant changes will be communicated via email or posted prominently on our website.
• KIMEI Global will notify users of significant changes to this policy at least 30 days before the new policy takes effect, in line with Decree 13/2023/NĐ-CP

Contact Information

• For questions about this Privacy Policy, please contact us at info@kimei.vn
• For any inquiries or complaints regarding this Privacy Policy, or to exercise your rights under Decree 13/2023/NĐ-CP